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Frequently asked questions

Tutorial


FAQ


ACCOUNT

Category: ACCOUNT

Your Dashboard is divided into two columns. In the first you will find the drafts of your projects and below the finished projects ready to be sorted and reordered.

In the second column, instead, you will find the drafts of your orders and the orders placed with the status and all the details about your orders.


ASSEMBLY

Category: ASSEMBLY

Your prototypes will be assembled in our fully automated line, screen printing via My500 and assembly on state-of-the-art Pick and Place machines for technologically advanced and high quality assembly.


Category: ASSEMBLY

All the cards go through optical inspection and in the case of BGA, LGA and QFN will be viewed with X-RAY control


BOM FORMAT

Category: BOM FORMAT

It is necessary to load the BOM in Excel .xls format respecting the important informations for the research, taking care to put the following informations in the column

● Drawing Reference

● Manufacture Partnumber

● Technology

● SMD case

● Quantity


Category: BOM FORMAT

We prototype reserves the right to purchase an adequate number of additional components for SMD resistors and capacitors only. This mechanism is aimed at the correct loading on the assembly machine and to guarantee a quick and quality assembly, including any scraps during assembly.

All the resistors and advanced capacitors will be returned with the boards produced to the customer for possible experiments and / or own repairs.


Category: BOM FORMAT

It is possible to download the example BOM file on the page of the BOM upload.

In any case it is possible to upload the BOM with any formatting, subsequently it is necessary to indicates which column refers to the necessary information.

It is possible to create the BOM with our tool which will properly format the file to be imported. There is also the possibility of adding or removing components and modifying each field for each component even after loading its own BOM.


Category: BOM FORMAT

If a component is not found automatically you have more possibilities

● Modify the single partnumber and the quantity by repeating the search for that code with simplicity and extreme flexibility

● Selecting "I will send the component" and then providing the component in question if you have availability or ease in finding it.

● Decide not to mount it


FILE

Category: FILE

Yes, all the files we receive are displayed and analyzed by expert technicians


Category: FILE

To send your PCB files please use the following formats:

● Gerber data format: RS-274X (extended format with open table incorporated);

● Drill data format: Excellon or Sieb & Mayer 3000 (with package tool released).


Category: FILE

After receiving the files our technicians will verify that the gerbers do not present inconsistencies with the bom and that all the files are compatible with the automatic mounting systems.


Category: FILE

To develop the PicK and Place editing program it is necessary

to import the CAD files of the board. Alternatively, file coordinates with the

extension: .txt, .csv, .xls, .pkp, .mnt. with within them:

● XY coordinates

● Drawing Reference

● Orientation of the components

However, we recommend using the CAD file in order to guarantee a faster development time.


PAYMENT

Category: PAYMENT

You can use PayPal, credit card or bank transfer.

An invoice will then be issued attached to the order you will receive.

Attention: In the case of bank transfer we will proceed to purchase the components only after having read the payment receipt. Spending a certain amount of time some components may no longer be available, you will be contacted to choose how to proceed


Category: PAYMENT

The total cost is reimbursed if the availability of the components change during the technical validation of the files. The customer can re-order the project by making the appropriate choices regarding the missing components.

After the re-order, the technical verification phase, if the assembly files are not modified, will be considered already executed and the order of the components it will be immediate to avoid the problem that occurred previously again


Category: PAYMENT

When you pay for your purchase, the availability of the components will be checked again, only after the validation of the files by our technicians will we take the amount.


PCB

Category: PCB

For all our PCBs the 100% Electric Test is included


Category: PCB

FEATURES

CAPABILITIES

REMARKS

N° of layers

1-6


Board Materials

FR4 - Standard TG

FR4 - High TG


Finished PCB size

Single layer & Double layer

400 x 500 mm


Multilayer

400 x 500 mm

Minimum dimensions

40 x 50 mm

PCB thickness

Single layer - 2 layers

1.6 mm


Multilayer

1.6 mm

Copper thickness

1/2 Oz, 1 Oz, 2Oz (17 µm, 35 µm, 70 µm)


Surface Finish

H.A.L lead free (RoHS - Pb free)

Immersion gold or ENIG (RoHS)


Solder Mask

Using base copper thickness 1/2 Oz (17 µm)

Color

green, black, white

Minimum width

0.2 mm

Silkscreen colors

white, black


Minimum Finished Hole Size

0,3 mm


Aspect Ratio

10:1


Minimum track width/space

Using base copper thickness 1/2 Oz (17 µm)

0.15 / 0.15 mm

Minimum annular ring

Using base copper thickness 1/2 Oz (17 µm)

0.15 / 0.15 mm

Mechanical Proces

Routing

Z-axis routing

V-CUT (scorng)

Counter bore and Counter sink

Chamfering/Beveling



SHIPPING

Category: SHIPPING

All the electronic boards will be packed in special ESD bags and entrusted to DHL who will deliver to the delivery address indicated by you at the time of registration or to a new address indicated during the order.


Category: SHIPPING

After the order We protorype reserves 2 days to make the technical checks on the files uploaded by the customer and then confirm and send the project to production.

3 more days for the delivery of the components and up to 14 days for the PCBs

The delivery time takes into account all the project management and processing phases.

The analysis of the files and the approval of the project by our technicians, the procurement of the components, the construction of the printed circuit, the serigraphy, the SMD assembly, the soldering in remelting furnace and the completion by hand.

Once in production you can track the entire flow and receive your order in 7/9 days