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Frequently asked questions
Tutorial
FAQ
ACCOUNT
Category: ACCOUNT
Your Dashboard is divided into two columns. In the first you will find the drafts of your projects and below the finished projects ready to be sorted and reordered.
In the second column, instead, you will find the drafts of your orders and the orders placed with the status and all the details about your orders.
ASSEMBLY
Category: ASSEMBLY
Your prototypes will be assembled in our fully automated line, screen printing via My500 and assembly on state-of-the-art Pick and Place machines for technologically advanced and high quality assembly.
Category: ASSEMBLY
All the cards go through optical inspection and in the case of BGA, LGA and QFN will be viewed with X-RAY control
BOM FORMAT
Category: BOM FORMAT
It is necessary to load the BOM in Excel .xls format respecting the important informations for the research, taking care to put the following informations in the column
● Drawing Reference
● Manufacture Partnumber
● Technology
● SMD case
● Quantity
Category: BOM FORMAT
We prototype reserves the right to purchase an adequate number of additional components for SMD resistors and capacitors only. This mechanism is aimed at the correct loading on the assembly machine and to guarantee a quick and quality assembly, including any scraps during assembly.
All the resistors and advanced capacitors will be returned with the boards produced to the customer for possible experiments and / or own repairs.
Category: BOM FORMAT
It is possible to download the example BOM file on the page of the BOM upload.
In any case it is possible to upload the BOM with any formatting, subsequently it is necessary to indicates which column refers to the necessary information.
It is possible to create the BOM with our tool which will properly format the file to be imported. There is also the possibility of adding or removing components and modifying each field for each component even after loading its own BOM.
Category: BOM FORMAT
If a component is not found automatically you have more possibilities
● Modify the single partnumber and the quantity by repeating the search for that code with simplicity and extreme flexibility
● Selecting "I will send the component" and then providing the component in question if you have availability or ease in finding it.
● Decide not to mount it
FILE
Category: FILE
Yes, all the files we receive are displayed and analyzed by expert technicians
Category: FILE
To send your PCB files please use the following formats:
● Gerber data format: RS-274X (extended format with open table incorporated);
● Drill data format: Excellon or Sieb & Mayer 3000 (with package tool released).
Category: FILE
After receiving the files our technicians will verify that the gerbers do not present inconsistencies with the bom and that all the files are compatible with the automatic mounting systems.
Category: FILE
To develop the PicK and Place editing program it is necessary
to import the CAD files of the board. Alternatively, file coordinates with the
extension: .txt, .csv, .xls, .pkp, .mnt. with within them:
● XY coordinates
● Drawing Reference
● Orientation of the components
However, we recommend using the CAD file in order to guarantee a faster development time.
PAYMENT
Category: PAYMENT
You can use PayPal, credit card or bank transfer.
An invoice will then be issued attached to the order you will receive.
Attention: In the case of bank transfer we will proceed to purchase the components only after having read the payment receipt. Spending a certain amount of time some components may no longer be available, you will be contacted to choose how to proceed
Category: PAYMENT
The total cost is reimbursed if the availability of the components change during the technical validation of the files. The customer can re-order the project by making the appropriate choices regarding the missing components.
After the re-order, the technical verification phase, if the assembly files are not modified, will be considered already executed and the order of the components it will be immediate to avoid the problem that occurred previously again
Category: PAYMENT
When you pay for your purchase, the availability of the components will be checked again, only after the validation of the files by our technicians will we take the amount.
PCB
Category: PCB
For all our PCBs the 100% Electric Test is included
Category: PCB
FEATURES
CAPABILITIES
REMARKS
N° of layers
1-6
Board Materials
FR4 - Standard TG
FR4 - High TG
Finished PCB size
Single layer & Double layer
400 x 500 mm
Multilayer
400 x 500 mm
Minimum dimensions
40 x 50 mm
PCB thickness
Single layer - 2 layers
1.6 mm
Multilayer
1.6 mm
Copper thickness
1/2 Oz, 1 Oz, 2Oz (17 µm, 35 µm, 70 µm)
Surface Finish
H.A.L lead free (RoHS - Pb free)
Immersion gold or ENIG (RoHS)
Solder Mask
Using base copper thickness 1/2 Oz (17 µm)
Color
green, black, white
Minimum width
0.2 mm
Silkscreen colors
white, black
Minimum Finished Hole Size
0,3 mm
Aspect Ratio
10:1
Minimum track width/space
Using base copper thickness 1/2 Oz (17 µm)
0.15 / 0.15 mm
Minimum annular ring
Using base copper thickness 1/2 Oz (17 µm)
0.15 / 0.15 mm
Mechanical Proces
Routing
Z-axis routing
V-CUT (scorng)
Counter bore and Counter sink
Chamfering/Beveling
SHIPPING
Category: SHIPPING
All the electronic boards will be packed in special ESD bags and entrusted to DHL who will deliver to the delivery address indicated by you at the time of registration or to a new address indicated during the order.
Category: SHIPPING
After the order We protorype reserves 2 days to make the technical checks on the files uploaded by the customer and then confirm and send the project to production.
3 more days for the delivery of the components and up to 14 days for the PCBs
The delivery time takes into account all the project management and processing phases.
The analysis of the files and the approval of the project by our technicians, the procurement of the components, the construction of the printed circuit, the serigraphy, the SMD assembly, the soldering in remelting furnace and the completion by hand.
Once in production you can track the entire flow and receive your order in 7/9 days